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FAQ & Quick Help

Topic 1 : About Website

Q: I want to purchase a font  license on your website but can’t create an account there.
How can I create an account?
A: Currently, Letterhend does not have a dedicated registration page.
However, your account will be created automatically during checkout or after your purchase.

👉 For a detailed guide please see this article:
https://www.letterhend.com/blog/website-guide-how-to-download-your-fonts-create-an-account-on-our-website/

Q: I want to check how the font looks with my brand name. Can i try the font before purchase?
A: Yes! You can preview any font using the Type Tester on our website. It lets you test your own text with all available glyphs, including numbers, punctuation, ligatures, swashes, alternate characters, and multilingual characters.

👉 For a full tutorial on using the Type Tester, check this article:
 https://www.letterhend.com/blog/using-alternate-character-in-type-taster/ 

Q: What types of fonts are available on your website?
A: We offer a wide variety of fonts, including sans serif, serif, script, and display fonts. All of our fonts are provided in a ZIP file that includes both OTF and TTF formats.

Topic 2: License Usage

Q: What font licenses are available at Letterhend?
A: The available license options are displayed on the right-hand side of each font product page. For a complete breakdown of what each license includes, please visit: https://www.letterhend.com/licenses/

Q: I need a license beyond the standard commercial use. Where can I get it?
A: You can purchase additional licenses on our website: www.letterhend.com

Q: I need a web font license and also want to use the font on my desktop. Do I need to purchase separate licenses?
A: Yes. If you want to use our fonts for both desktop and web purposes, you will need to purchase two separate licenses: a Standard License for desktop use and a web font License for website use.

Alternatively, you can purchase an Extended License, which covers both desktop and web use, along with unlimited commercial usage.

Q: Can I sell template products like book sheets or logo using your fonts?
A: Yes, you can use our fonts to create and sell digital products such as templates, logos, and other designs. With a Standard License, you may sell end products within the license limit. If you need unlimited commercial usage, you can upgrade to an Extended License.

However, you must not include, embed, distribute, or share the font files (OTF, TTF, WOFF, etc.) with your digital products or your customers. Only the final design or end product may be sold.

This version is clearer, uses proper licensing terminology, and better explains the important restriction that the font files themselves cannot be redistributed.

Topic 3: Refund Policy

Q: I downloaded the font but realized it’s not suitable for me. Can I get a refund?
A: Refunds are not accepted once the font has been downloaded. However, if you experience any issues, we’re happy to help! Please reach out to us with any concerns.

Q: I accidentally purchased the same font twice. Can I get a refund?
A: If the font file has not been downloaded yet, you can request a refund for the duplicate purchase.

Topic 4: Font Usage Guidelines

Q: Can I modify your fonts for my own use?
A: While you may modify the fonts for personal use, modifying the fonts for commercial use is not allowed without our permission. Please contact us if you are interested in modifying a font for commercial use.

Q: Can I share the fonts I purchase with others?
A: No, the fonts you purchase are licensed for use by a single user or organization. Sharing the fonts with others is not allowed without our permission.

Q: Are your fonts compatible with both Mac and Windows computers?
A:Yes, all of our fonts are compatible with both Windows and Mac computers. They can also be used on iPad and iPhone with the help of an additional font management app. Please see Topic 5 for more details.

Q: How do I install an OpenType font on my computer?
A: First, extract (unzip) the downloaded ZIP file to access the OTF or TTF font files.

  • Windows: Right-click the ZIP file and select Extract All. Then, right-click the OTF or TTF font file and choose Install, or double-click the font file and click the Install button in the preview window.
  • Mac: Double-click the ZIP file to extract it. Then, double-click the OTF or TTF font file and click Install Font in the Font Book window.

This will install the font on your computer, making it available in compatible applications.
Note: If the font does not appear in your software, try restarting the application after installation.

Topic 5: Using Alternate Characters
on Desktop Devices

Q: Can I use this font in Canva ?
A: Yes! Our fonts are compatible with Adobe software, Canva, Cricut, Microsoft Word, and more.

Q: How do I access alternate characters like the ones shown in the preview images?
A: The process varies depending on the software you use :

Q: I don’t use Canva or Cricut. What should I do?
A: You can still use our blog guide for Canva user. Simply skip the Canva or Cricut sections and go directly to the Character Map (Windows) or Font Book (Mac) tutorial.

These methods work with most desktop applications that support fonts, including Microsoft Office, Adobe Creative Cloud apps, CorelDRAW, and more.

Q: I followed the Character Map instructions, but the alternates don’t appear.
A: We need to check first. Please capture the issues  and send it to us via direct message or email at admin@letterhend.com– it help us to analyze and solve the issues.

Topic 6: Using font in iPad

Q: Can I use this font on iPad or iPhone?
 A: Yes, you can! Our fonts are compatible with iPad and iPhone. However, to install them and access alternate characters (like swashes or stylistic sets), you’ll need some additional apps.

Q: What apps do you recommend?
 A: If you’re using design apps like Canva or Procreate on iPad/iPhone, here are two apps we recommend to make the most of your font:

  1. iFont – To install fonts
     iFont lets you install custom fonts on your iPad/iPhone.
     While it does offer a paid version, you can still install fonts without a subscription (based on our latest experience).
  2. Unicode Character Viewer – To access alternate characters
     This app helps you browse and copy special font characters (like alternates and ligatures).
     It’s a one-time purchase and costs around USD 1.99 or approx. IDR 29,000.

Q: How do I access alternate characters on iPad/iPhone?
 A: You can follow our full step-by-step guide — from installing the font to accessing alternate characters — on this page:
 👉 https://www.letterhend.com/blog/how-to-install-fonts-access-alternate-characters-on-ipad-iphone/

Topic 7: Customer Support

Q: How can I contact Letterhend Customer Support?
A: You can contact us through the following email addresses:

Q: How long does it take to receive a response?
A: We aim to respond to all emails as soon as possible during our business hours, Monday–Friday, 9:00 AM–4:00 PM (WIB, UTC+7).

Messages received outside our business hours, on weekends, or on public holidays will be answered on the next business day. 

Q: Are you available on weekends or public holidays?
A: Our website is available 24/7, so you can browse, purchase, and download fonts at any time.

However, our Customer Support team is unavailable on weekends and public holidays. Any messages received during these times will be responded to on the next business day.

 

Thank You & Happy creating with

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